Frequently Asked Questions | FAQ Resource

What is shipping protection?

Shipping protection is a service that covers packages during shipping from damage, loss, or theft. In the event that a package is lost, damaged, or stolen during shipping, shipping protection provides coverage for the cost of the items as well as any shipping and handling fees. AfterCart customers can be given the option of a replacement shipment or a refund of the purchase price for eligible shipments.

How do I purchase shipping protection from AfterCart?

As a merchant, you can offer AfterCart coverage to your customers by adding our opt-in widget to your cart page. You can still purchase individual coverage for shipments your customers have not purchased coverage for, as long as you have not already shipped the item. Just log in to your AfterCart dashboard and find the shipment you’d like to protect.

As a merchant, can I pay to protect my shipments?

Yes! If you prefer not to use the opt-in widget or hide mention that your shipments are protected, you can configure AfterCart to cover all your shipments or set rules to only protect shipments above a certain value. This can be easily configured from within your AfterCart admin.

How do I file a claim?

After protecting a shipment, we’ll send you an email with a unique AfterCart Order ID. This same email will include a link to file a claim if there is an issue with the shipment. You can also visit aftercart.com and click ‘File a Claim’ on the footer. You’ll then be asked to enter the email address or phone number you used to create the order, and the AfterCart Order ID. Once your claim is initiated, you’ll be asked to provide a few details on what happened and we’ll take it from there!

How do I check the status of an open claim?

Just click on ‘Claim Status’ on the header at aftercart.com and enter your email and AfterCart Order ID.

Does AfterCart offer a white label solution for merchants who wish to keep the claim filing and processing experience consistent with their brand?

Yes! We will work with you to tailor the right experience for your brand. We can still handle all the claim processing and customer interaction as an extension of your team, and even from an email address on your domain if you would like!

Can I monetize this?

Yes! Depending on the rate we agree to display on your store, a very meaningful revenue share can be provided to merchants.

How long does the claim process take?

Most claims can be processed within 24 hours when complete information is provided to us. Some claims can take longer if additional supporting details are required.

Which platforms does AfterCart integrate with?

Our Shopify App is live, with more on the way. Our API Documentation is also available for customers to build direct integrations with our platform.

What types of shipments does AfterCart not cover?

Please review the Limitations and Exclusions section of our Terms and Conditions

Merchant FAQs